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housing for people who need a little help

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Thank you, Fairoak - you have helped me build up my trust and confidence, and supported me to move on with my life

Fairoak Customer
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Our organisation.

Fairoak Housing Association is an independent charity that provides a wide range of accommodation for people with learning disabilities across the North of England.

The association is based in Cumbria but as part of its business plan is seeking development opportunities within other counties.

We pride ourselves on our ability to offer our tenants a choice of accommodation individually tailored to tenants requirements, however complex they may be. All our homes are modern and comfortable and provide ordinary living close to all community facilities.

On 8th January 2009, Fairoak Housing Association became a Registered Provider (RP). Our registered number is L4535. The Homes and Communities Agency (HCA) took responsibility for the regulation of social housing providers in England on 1st April, 2012.

The scope of their activity applies to registered providers of social housing, such as Fairoak. They are responsible for maintaining the register of social housing providers, and for setting out the regulatory framework within which they must operate. The Regulatory Framework includes both the regulatory standards which providers must meet, and the way in which the Regulator carries out its functions.

The focus of their activity is on governance, financial viability and value for money as the basis for robust economic regulation; maintaining lender confidence and protecting taxpayers.

You can contact the HCA by email on mail@homesandcommunities.co.uk or you can telephone
0300 1234 500 (option 2) and speak to the Referrals & Regulatory Enquiries Team.

Fairoak is a member of the independent Housing Ombudsman Service. If you have a complaint about Fairoak Housing Association which you feel has not been dealt with in a satisfactory manner, then you may use the Housing Ombudsman Service. For more details, visit their website www.housing-ombudsman.org.uk or telephone them on 08457 125 973.

Fairoak Housing Association is a member of the National Housing Federation which represents 1,400 independent, not-for-profit housing associations in England and is the voice of affordable housing.

The Association also subscribes to the "iN Business to support people" ethos, a national alliance of housing associations working to create good neighbourhoods across England.